Privacy Policy

LIXIL REALTY Corporation (hereinafter referred to as "our company") considers that the proper handling and protection of customer's personal information is our social responsibility. We will use the personal information provided by customers who use our website (hereinafter referred to as this site) based on our basic policy on the protection of personal information, and the privacy policy (Hereinafter, this privacy policy) on the website will be established and we will endeavor to handle and protect it appropriately.

1. Definition of personal information

Personal information refers to the following information that can identify a specific individual.

1. Name, address, date of birth, gender, occupation, telephone number, e-mail address, etc.
2. Information that cannot identify a specific individual by itself, but can be easily collated with other information to identify a specific individual.

2. Acquisition of personal information, purpose of use, provision to third parties

(1) We acquire your personal information by appropriate means within the scope necessary for business execution.

(2) The following personal information of customers can be used.

1. Our company, our subsidiaries and their franchise chain member stores
2. Our parent company and its group companies
3. a. b. Business contractor
4. The relevant institution to the extent necessary to achieve the purpose of use of (2)

(3) Your personal information will be sent to us and the companies which are listed in the above (2) a or d(hereinafter referred to as "personal information providers") and will use the information within the scope of the following purposes

1. To provide attractive and valuable services to our customers in relation to the products and services we handle.
2. To deliver materials, catalogs, etc. related to our products requested by customers.
3. To provide customers with information (e-mail newsletter, etc.) by direct mail, e-mail, etc.
4. To deliver notifications of various campaigns and winning gifts.
5. To respond to the opinions and requests of our customers in relation to our company or our products and services.
6. When it becomes necessary to contact customers for after-sales service, maintenance, etc. of our products and services.
7. For management of rental properties, sales brokerage, fulfillment of contracts related to transactions such as rental brokerage, and other information services.
8. For introduction of properties (intermediaries), communication of application results, etc., conclusion of lease contract / joint guarantee contract, performance, contract management, post-contract management / after-sales service, etc.
9. To promptly achieve the business requested by the customer.
   (1) In the case of contracting, designing and incidental work related to construction in order to achieve the above, provision to business partners related to those work.
   (2) In order to achieve the above, property information related to real estate will be handled as follows.
   ・ Provision to other real estate brokers
   ・ Advertising on the Internet
   ・ Registration with the designated distribution organization
   ・ Inquiries to other research institutions necessary for transactions
10. To complete the transaction (registration, etc.).
    ・ Providing to judicial scriveners and land and house inspectors
11. For application for loans such as mortgages.
    ・ Provision to the relevant financial institution
12. For mortgage loan application, resident examination and guaranteed insurance.
    ・ Provision to credit bureaus
13. Provision of personal information to the destination of personal information
    ・ Provision to credit bureaus

(4) If it becomes necessary for someone other than our company and each of the above companies to use your personal information, or if it becomes necessary to use it for purposes other than the above, the following 3. b. d. e. f. g. Except for cases that fall under the above, we will inform the customer in advance of the user and the purpose of use, and provide or use it after obtaining the prior consent of the customer.

(5) When you contact us and receive any questions or opinions, we may record telephone recordings. We will use the recorded content to confirm the content you have spoken and to provide better response services.

3. Scope of disclosure and provision of personal information

We will not disclose or provide your personal information to any third party except in the following cases.

1. When the customer consents.
2. When the customer cannot be identified.
3. Above 2. When providing personal information to the company listed in (2) (hereinafter referred to as the personal information provider).
4. When it is necessary to protect the life, body or property of a person and it is difficult to obtain the consent of the customer.
5. When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the consent of the customer.
6. When it is necessary for a national institution or a local public body to cooperate in carrying out the affairs stipulated by laws and regulations, and there is a risk that obtaining the consent of the information subject will hinder the performance of the affairs.
7. When required by law.

4. Management of customer's personal information

(1) In addition to conducting education and enlightenment activities for employees, we will appoint a person in charge for each department that handles personal information and strive to manage customer's personal information appropriately.

(2) We will endeavor to maintain the security of our website, etc. in order to prevent unauthorized access, leakage, loss, damage, etc. of your personal information.

(3) We will make a confidentiality agreement with the personal information provider and strive to properly handle and protect your personal information. We will also prevent leakage, re-provision to third parties, and disclosure.

5. Disclosure, correction, addition, suspension of use, deletion of personal information

(1) If you request disclosure, correction, addition, suspension of use, erasure, or suspension of provision to a third party of your personal information held by us, please refer to the following and request directly to us by the method.
From the viewpoint of preventing personal information leakage, ensuring accuracy and safety, unless special procedures are stipulated by laws and regulations, necessary investigations will be conducted without delay, and the request will be made by the customer himself / herself. Only when it can be confirmed that there is, we will disclose, correct, add, suspend the use, delete, and suspend the provision of your personal information to a third party in accordance with the provisions of laws and regulations. In addition, we will not be able to respond to your request if you do not meet the requirements of the request method specified below, or if the content of your request is found to be unreasonable based on the survey results.

(2) Regarding the implementation or non-implementation of the above disclosure, etc., we will contact the customer who requested it without delay. If it is not implemented, we will try to explain the reason.

◆ How to request disclosure of personal information ◆
Please prepare the following three documents and send them to the "Inquiry Desk" described in 11.
* Please note that the postage will be borne by the customer.

1) Personal information disclosure request
* Click the link above, print out the personal information disclosure request, and fill in the necessary information.

2) Documents confirming that you are the person or the agent
* Please prepare the following documents for confirmation.

3) Reply envelope
* Please fill in the customer's contact information in the address and attach a stamp for 404 yen (normal postage fee 84 yen + simple registered mail fee 320 yen) and enclose it.

◆ How to request correction / addition / deletion of personal information, suspension / deletion of use, suspension of provision to a third party ◆
Please prepare the following two documents and send them to the "Inquiry Desk".

2) Documents confirming that you are the person or the agent
* Please prepare the following documents for confirmation.

6. Provision of personal information to the destination of personal information

(1) The scope of customer's personal information provided to the personal information provider covers all personal information unless otherwise requested by the customer.

(2) We will provide your personal information to the personal information provider by any of the following methods: paper, electronic data transmission, magnetic tape delivery, or access to the server.

(3) When the customer requests to stop providing personal information to the personal information provider, we will suspend the provision of the customer's personal information to the personal information provider without delay based on the provisions of laws and regulations.

(4) Regarding the implementation or non-implementation of the above suspension, we will contact the customer who requested it without delay. If it is not implemented, we will try to explain the reason.

7. Disclaimer

We are not responsible for the protection and handling of your personal information on other websites linked to our website.

8. Compliance with relevant laws and regulations

We will comply with Japanese laws and regulations related to your personal information.

9. Changes and announcements of this privacy policy

We may change the contents of this privacy policy as necessary. We cannot contact you each time, so please refer to the latest version posted on our website for the latest content of this privacy policy.

10. Use of cookies

(1) Our website has pages that use a technology called "cookies" so that you can use it more conveniently when you visit the website again.

"cookie" is an industry standard technology by which a web server identifies your computer. "Cookies" can identify your computer, but cannot identify you unless you enter your personal information. Depending on the browser you are using, you can change the setting to disable the cookie function, but as a result, you may not be able to use all or part of the services on the web page.

Glossary

[Cookie] This is one of the methods to identify the computer that is browsing the homepage on the web. A cookie is a small piece of information sent from a web server to your browser or hard disk, and may be stored as a file on your disk. The purpose is to store the server information on the accessor side, and even if you leave the web page once, when you access it again, the server side reads the "cookie" stored in the accessor's browser and hard disk. It is a mechanism that can identify the accessor's computer. Cookies allow us to identify your computer, but we cannot identify you unless you enter your personal information.

(2) We may use the data obtained from cookies in the following cases.

1. When we modify or abolish the content to make it more satisfying, or when we provide a service customized for each customer.
2. When analyzing what kind of service the customer is interested in or using it for effective advertisement delivery on the site.

11. Inquiry

If you have any questions regarding the above contents, please contact the following contact information of the personal information handling business operator (The company).

LIXIL REALTY Corporation Personnel and General Affairs Department
〒111-0015
6-9-3 Higashiueno, Taito-ku, Tokyo Sumitomo Real Estate Ueno Building No. 8 1F / 2F

TEL：+81-3-4335-4440
FAX：+81-3-4335-4445

<Acceptance>
Weekdays (Monday-Friday) / 9: 00-17: 30
* Saturdays, Sundays and public holidays are closed.
mail: soumu-hp@lixil-realty.co.jp

• * To prevent spam mails, the above e-mail address is full-width @, so please correct it to half-width @ before sending.
• * If you have any questions, please contact us at this email address.
• * You cannot request disclosure of personal information by e-mail, correction / addition / deletion / deletion of personal information, or request for suspension of provision to a third party.